Privacy Policy

FlatKhoj ("we", "our", or "us") is operated by Pivot24, Mumbai, India. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform at flatkhoj.com.

1. Information We Collect

We collect the following information when you use FlatKhoj:

• Mobile number: Used for OTP-based login and account identification
• Listing details: Information you voluntarily provide when posting a flat or flatmate listing
• Usage data: Pages visited, listings viewed, contacts unlocked
• Transaction data: Coin purchases and usage history

2. How We Use Your Information

• To verify your identity via WhatsApp OTP
• To display your listings to other users
• To process coin purchases and contact unlocks
• To send platform notifications and updates
• To improve our platform and prevent misuse

3. Data Sharing

We do not sell your personal data to third parties. Your phone number is only shared with another user when they pay coins to unlock your contact. We use the following trusted service providers:

• Supabase — database and authentication
• Meta (WhatsApp Business API) — OTP delivery
• Cashfree — payment processing
• Netlify — website hosting

4. Data Retention

We retain your data for as long as your account is active. You can request deletion of your account and data at any time by contacting us. Listings expire automatically after 30 days.

5. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Withdraw consent at any time
• Nominate a person to exercise your rights

6. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed OTP storage, and secure session tokens to protect your data.

7. Cookies

FlatKhoj uses local browser storage to maintain your login session. We do not use advertising or tracking cookies.

8. Children's Privacy

FlatKhoj is not intended for users under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via WhatsApp or on the platform.